BDJOY Support, Contact and Help Center

From Dhaka and across Bangladesh, BDJOY Contact is now easy with bKash, Nagad, Rocket or BDJOY App; if you have a problem, you’ll quickly get address, help and support.

BDJOY Support's 4 Quick Facts

4.8 5 of these

Average rating

13,761

Reviews

751K+

Active users

99.8%

Uptime

How to use BDJOY Contact

1. Choose a support channel

BDJOY Support has three channels: WhatsApp, email and in-app messaging; all work on the same day.

Dhaka users usually send in-app messages first; this makes attaching screenshots easier.

2. Write information clearly

BDJOY Contact: provide ID, time, and issue type; message sent in 2 minutes.

Write your BDJOY Login, payment or app update information separately so support can understand faster.

3. See the reply, then proceed

BDJOY Help Team will provide a solution; if needed, a new ticket will also be opened.

Even if mobile network is slow, the message still arrives; it works fine on 3G too.

Three ways to contact

BDJOY Contact page has addresses; get direct help from the links below.

Email: [email protected] Better for written BDJOY Help
In-app Message: BDJOY App Open support from the BDJOY App to quickly send screenshots.
Help Center: BDJOY Help Center See the FAQ first.

First, for basic problems Help Center If something else remains unresolved, please use BDJOY Contact.

How long does it take to get a

The speed of each BDJOY Support channel is different; see the list below.

In-app message: initial reply within 30 minutes
Email: general updates within 2 hours
Urgent account issues: verify first, then prioritize

If Nagad or bKash payment doesn't match, include the receipt; if there is a Rocket transaction number, it makes things easier.

BDJOY Help: 3 Common Questions

What should I provide for login

Provide a clear screenshot of the BDJOY Login screen, device model and time; one clear screenshot is usually enough.

What should I do if a payment stops?

Send the transaction ID from bKash, Nagad or Rocket; then BDJOY Support will match the status.

What can you get from the Help Center?

Answers for account, app, updates and common errors are available; if the problem is small, check there first.

For more details BDJOY App Also check the page; there are setup and login steps.

When to use BDJOY Contact

If the issue isn't understood in 2 minutes, contact us; short messages help things move quickly.

If you don't get answers on account, payment or Help Center, write directly to BDJOY Support; many Dhaka users send messages in the evening, as they have the phone handy.